PRIVACY POLICY

RainPilot LLC ("Company," "we," "us," or "our") operates the website captainrainpilot.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or submit a form.

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and property address when you submit a form or request a free estimate.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically via cookies and analytics tools.
• Communications: Messages, notes, or photos you voluntarily submit through our contact or estimate forms.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide handyman service estimates or inspections.
• Send transactional communications related to your project or appointment.
• Send marketing and promotional messages, including via SMS, where you have provided consent.
• Improve our website, services, and customer experience.
• Comply with applicable laws and regulations.

3. SMS / Text Message Communications

By providing your phone number and submitting a form on our Site, you consent to receive text messages from RainPilot LLC at the number provided. These messages may include transactional updates (appointment confirmations, estimate follow-ups) and marketing or promotional messages.

• Consent is not a condition of purchase.
• Message and data rates may apply.
• Message frequency varies.
• Reply STOP at any time to opt out of future messages.
• Reply HELP for assistance.

4. Sharing of Information

No personally identifiable information will be shared with third parties or affiliates for marketing purposes.

We may share your information only in the following limited circumstances:

• Service Providers: Trusted vendors who assist us in operating our website or conducting our business (e.g., email delivery, CRM), subject to confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you.

5. Cookies and Analytics

We use cookies and similar tracking technologies, including Google Analytics (GA4), to analyze Site traffic and improve user experience. You may disable cookies through your browser settings; however, some features of the Site may not function properly.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Form submissions are stored securely and reviewed only by authorized RainPilot LLC personnel.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your personal information.
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at [email protected] or call (407) 720-0680.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page reflects the date of the most recent revision. Continued use of the Site after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact:

See also: Terms & Conditions